Terms & Conditions

Welcome to The Woofy Inn. By booking any of our services (Dog Day Care or Dog Boarding), you agree to the following terms and conditions.

All dogs must be dog-friendly and well-socialised.
You must inform us of any allergies, medical conditions, or behavioural issues your dog has before the stay begins.
Owners are financially responsible for any property damage caused by their dog.
Daily updates (photos or videos) will be shared with owners via WhatsApp and/or Instagram (@desi_dogsitter).

Only dogs who are friendly and social with other dogs will be accepted.
Day care operates Monday to Friday, from 7:30 AM to 5:30 PM.
Payment is made online during the booking confirmation.
Any damage to property caused by your dog will be at the owner’s expense.
In the case of a veterinary emergency (that has not occurred due to space conditions or staff actions), all vet costs will be the owner’s responsibility.

As bookings start at 7:30am, cancellations are only refundable if made at least 24 hours before the booking start time.
Any cancellations within 24 hours will be non-refundable and won't be eligible for rescheduling.

Boarding rate covers from drop-off time until 2:00 PM the next day.
Late pick-up (after 2:00 PM on the last day) will incur a $20 fee.
Owners are responsible for any property damage caused by their dog.
In the case of a veterinary emergency (that has not occurred due to space conditions or staff actions), all vet costs will be the owner’s responsibility.
Owners must provide their dog’s own food, treats, bed, and any comfort items. While toys may be shared, this is done at your own risk.
It is the owner’s responsibility to inform us about any allergies, medical issues, or medications their dog may require.

A 50% deposit is required to secure all boarding reservations.
- The deposit is 50% refundable if the booking is cancelled 7 or more days prior to the start date.
- The deposit is non-refundable if the booking is cancelled within 7 days of the start date.
The remaining 50% balance may be paid in up to two instalments:
- First payment is due at the start of the booking.
- Final payment is due on or before the last day of boarding.

All dogs must be up-to-date on vaccinations, flea/tick, and worming treatments.
Dogs showing signs of contagious illness (e.g., kennel cough, vomiting, diarrhoea) will not be accepted and may be refused at drop-off.

If a dog displays aggressive behaviour or causes risk to others (dogs or humans), we reserve the right to request immediate collection.
No refund will be issued if a dog is removed from the premises for behavioural reasons.